Fee Schedule

Getting Started
Card Activation: $0

Maintenance
Monthly Fee: $0

Spend or Transfer
Point of Sale (POS) Transaction: $0
Point of Sale (POS) Decline: $0
Bank Transfer: $1.00
Cash Pickup Transfer: $3.00

Get Cash (Inside & Outside the U.S.)
ATM Withdrawal – International: $2.50
ATM Withdrawal – Domestic: $1.00
ATM Decline: $1.00
Teller Cash Advance: $0
Cash Back at POS: $0

Information
Customer Service (Live Agent): $0
Customer Service (Automated): $0
ATM Balance Inquiry: $1.00

Other
PIN Change: $0
Card Replacement: $0

Inactivity
Inactivity Fee: $2.00
Charged after 365 days of inactivity (only for validated accounts).

Does TransferMex require a Social Security Number?
No, employees do not need a Social Security Number to use TransferMex.

How will employees receive their payments?
Worker accounts are linked to the ATM/debit card and mobile app.

Where can employees use their debit cards?
Employees can use their TransferMex MasterCard at any online or physical store that accepts MasterCard.

What are the transfer fees for employees?
Employees will pay $1 per transaction to transfer money to a bank account and $3 per transaction for a cash pickup location.

What are the transfer limits?
The minimum transfer amount is $25 per transaction, and the maximum is $1,500 per day.

How can employees check the transfer rate?
The TransferMex app includes a calculator that allows employees to check the transfer rate before sending money.

Where can employees withdraw money without fees?
Employees can withdraw funds from any MoneyPass ATM without commission fees.

Can employees use other ATMs?
Yes, but they may incur fees ranging from $2.50 to $5 if using a non-MoneyPass ATM.

How can employees find a MoneyPass ATM?
Employees can find a MoneyPass ATM using the MoneyPass ATM Locator.

When is Call Center support available?
TransferMex customer support is available Monday to Sunday from 7 AM to 12 PM (Central Time).

How can employees contact customer support?
Employees can contact TransferMex support at:
Mexico: +52 812 046 6231 / +52 833 489 9781
USA: +1 855 879 8344
Email: mexico@transfermex.com

How can employees learn to use the TransferMex app?
Watch these tutorial videos to learn how to use the TransferMex app:
Bank Transfer
Send Cash

How can employees protect their cards from skimming?
Watch this video on how to avoid skimming

Can employees use their card in Mexico or on Mexican websites?
Yes, but you need to contact the Call Center to activate it before use.